After-sales service commitment
The company is a special-purpose automobile manufacturing enterprise with independent research and development capabilities. Through the unremitting efforts of all employees of the company over the years, a complete industrial chain of design, manufacturing, sales, quality inspection and after-sales service has been formed. After-sales service is an important pillar of our company before, during and after the sale. Especially in recent years, with the continuous improvement of the company's production capacity and the expansion of export trade, the after-sales service system has been comprehensively improved.
1. The service system is an important part of the quality management system. Our company has passed the ISO9001-2000 quality management system certification (registration number 05706Q10355ROM).
2. Service guarantee: The company's service is to strictly implement the company's process documents and quality manuals, and to guarantee the combination of market and user requirements.
Third, the purpose of service: professional create value, integrity creates the future!
Service agencies: The after-sales service department under the leadership of the sales company is responsible for the company's after-sales service and management of the service work of various overseas agencies. _________________________________________________________Service principle
The specific services are as follows:
1. The quality of the product during the warranty period is mainly repaired, and the repair fee is free (excluding wearing parts and electrical parts)
2. Lifetime warranty. For products that exceed the warranty period, only relevant costs will be charged for replacement parts.
3. Free operator training:
现场 On-site guidance by senior engineers arranged by our factory to learn theory and practical operation;
⑵ Grasp the basic theory, performance and functions of special vehicles;
(3) Skilled operation according to procedures;
⑷ Can perform normal daily maintenance and eliminate general technical faults.